Mortgage Origination Trainer - CrossCountry Mortgage



Position Overview:

The Mortgage Origination Trainer develops and conducts a variety of new hire and ongoing training classes, including, but not limited to: CCM best practices; Salesforce; EDGE reporting; Loanbeam; mortgage lending; product specific information; lock desk policy; loan closing and post-closing fundamentals; compliance, TRID and RESPA fundamentals; navigating and entering loans into Encompass and all applicable systems.


  • Provide feedback to managers regarding the effectiveness and success of the various training programs
  • Develop mortgage curriculum and job aids for required use by all CrossCountry Mortgage, Inc. (“CCM”) employees to train and reinforce mortgage specific origination and compliance knowledge
  • Develop and conduct training sessions related to the implementation of new software applications, procedures, products, and compliance requirements
  • Develop and conduct training sessions related to department cross-training
  • Conduct web-based trainings and travel to branches as required
  • Maintain process and procedure documentation as it pertains to the training material required for the primary mortgage loan origination system
  • Provide feedback regarding the effectiveness of training and individual employee results, job performance concerns, and future learning plans
  • Coordinate training meetings and events
  • Improve training methods and skills; finds and incorporates improved training methods
  • Respond to daily affiliate inquiries and assist with resolution of production problems
  • Assist others and serves as a back-up various departments as needed
  • Complete annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function

Required Qualifications:

  • Bachelor’s degree or equivalent experience
  • A minimum of 5 - 7 years of mortgage industry experience required
  • A minimum of 1 - 3 years of experience in a training role preferred
  • Excellent interpersonal communication, presentation, and writing skills
  • Public speaking skills and at ease moderating large groups
  • Learning agile with analytical and critical thinking skills
  • Creative ability, writing proficiency, visual graphics design ability
  • Ability to establish and maintain effective and comfortable relationships with employees, supervisors, and senior management
  • Ability to articulate performance outcomes objectively for trainees and managers
  • Advanced knowledge of Microsoft Office (i.e. Word, Excel, Outlook and PowerPoint)
  • Must be available to travel when needed to affiliate locations as necessary, including out-of-state
  • Exceptional facilitation, presentation, and listening skills

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

For more information and to apply online, click here.