Systems Analyst and Database Developer - JumpStart Inc.
Job Title: Systems Analyst and Database Developer
Job Function: Software Development
Location: Cleveland, OH
About JumpStart Inc.
JumpStart is a non-profit venture development organization that unlocks the full potential of diverse and ambitious entrepreneurs to economically transform entire communities. We provide a combination of funding and high-impact assistance for entrepreneurs and small business owners while also managing the Northeast Ohio ESP Network, a collaborative group of entrepreneurial support organizations located throughout Northeast Ohio.
JumpStart has also built a national reputation as a champion for greater diversity—winning numerous awards, including the 2017 Ohio Martin Luther King Jr. Economic Opportunity Award, for our strong commitment to economic inclusion. We strive to find new ways to connect with entrepreneurs and small business owners in traditionally underserved communities, and we also believe in creating/maintaining a diverse internal team to maximize our own performance as an organization. Thus, we are actively seeking candidates who will bring racial, ethnic and/or gender diversity to this role.
Key to JumpStart’s success is its ability to leverage the skills, experience and creativity of its inspired team to transform entrepreneurial aspirations into actions with measurable impact. JumpStart associates take great pride in making JumpStart a highly demanding yet incredibly fun place to work.
JumpStart’s IT group provides its clients services from day-to-day support up to strategic IT leadership, building connectivity between people and business processes in an environment of ever-changing requirements.
This position will participate in the creation, design, implementation and maintenance of data systems, especially Salesforce.com. This person will maintain and use MS SQL, SSRS, Salesforce.com’s reporting tools, and potentially other products (i.e. PowerBI) to provide accurate reports and reporting capabilities to the organization. The position will include writing system specification use cases, developing project plans, implementing projects, and providing QA on systems developed from those specifications that are built on Salesforce.com and other platforms to collect and maintain data.
The person in this role will be part of a team that includes others with skills in writing and maintaining reports, Salesforce.com administrators, process improvement experts, business analysts, data analysts, and consultants. The IT team includes people with a variety of skills and experiences and our goal is to align each person’s abilities with the work that JumpStart needs completed. The projects and tools which this role will develop, support and maintain over time will shift with the needs of the organization. The goal of this position is to help JumpStart maximize the benefits of the variety of systems used to make decisions to improve operations and to efficiently and effectively report results.
We are seeking a multi-faceted individual to be part of a dynamic team that is looking for diversity in their day-to-day responsibilities and tasks. Owning the reporting needs of JumpStart is a key responsibility of this position and requires the role to think and work strategically to improve our databases and tools. The operations of JumpStart are constantly changing, and this role will help in documenting business needs, documenting system specifications, implementing changes, and leading quality assurance of what is built.
Essential Job Functions
- Manage Database Change Projects
Provide design expertise on implementing business processes into database designs.
Design, manage and implement projects that will involve changes to data structures, SQL views and stored procedures, reports and dashboards, and the end user experience. Projects will be driven by changes in our operations (process improvements, new programs, new grants, etc.) which change our business processes which in turn will impact the system.
Build and maintain relationships with staff across the organization to ensure a positive implementation for all impacted.
Communicate effectively with all levels throughout the organization from senior management to interns.
- Database Design and Maintenance
Design and implement a scalable and sustainable database infrastructure (SQL views and stored procedures, data warehouse, or otherwise) that can be used for multiple reporting platforms (SSRS, PowerBI).
Maintain connection of SQL database to JumpStart’s CRM (Salesforce) and other systems, where appropriate.
Design and maintain reports using SSRS, PowerBI and potentially other tools to support our needs of grant reporting, organizational goal tracking, and other reporting needs of the organization.
Collaborate with IT staff and data team to generate reports and dashboards using SSRS, PowerBI, and other appropriate reporting tools.
Responsible for the quality of all JumpStart reports and reporting tools.
Other duties as assigned
Physical Demands/Working Conditions
Travel is expected to be only within Northeast Ohio except for occasional out of town meetings or potential conference/educational events. Some work on nights and weekends will be required to meet project deadlines.
- Education, Training and/or Experience
Bachelor’s degree or equivalent experience
10+ years’ experience in report and SQL database/system design and implementation work
10+ years’ experience in CRM/ERP/complex systems management, implementation and programming
- Knowledge, Skills, Abilities
Ability to write and maintain complex SQL statements
Build and maintain based reports using SSRS, MS SQL Manager, Visual Studio, Crystal Reports, PowerBI and another similar reporting tools.
Experience administering and configuring for Salesforce or another modern CRM/ERP system.
High understanding of data structures and data modeling and how those decisions impact business needs and use experiences.
The ability to translate business needs into system solutions.
Excellent interpersonal and communication skills, including the ability to work with all levels of management to ensure the successful completion of projects on deadline.
Detail-minded and able to perform all tasks necessary to complete projects with a high degree of accuracy.
Ability to manage simultaneous projects and priorities among projects.
Willingness to take on new languages and products and through documentation and research, learn how to implement and support those languages and products.
Preferred Additional Qualifications
- Education, Training and/or Experience
MBA or equivalent business experience
Experience with Salesforce.com administration, Apex and VisualForce code
Certifications, Licenses, Registrations
Certifications in SQL systems
One or more Salesforce administrator/developer certification(s)
JumpStart’s Core Values and Key Cultural Behaviors
Act with a strong sense of urgency and focus where there is the greatest return on effort
Have enormous energy and the ability to energize others
Strive for continuous improvement while being mindful that perfection can be the enemy of good
Pursue promising opportunities and be prepared to succeed or fail fast
Be open to good ideas from anywhere
Embrace change as an opportunity, not a threat
Be intentional, open and inviting to engage ambitious entrepreneurs and stakeholders with diverse backgrounds, experiences and perspectives
Be knowledgeable about issues of race, gender and economic equality
Seek opportunities to introduce inclusive approaches in our thinking and actions
Seek out and respect our customers’ voices and needs to achieve our long-term mission
Wow them with solutions to their problems
Deliver on commitments each and every time
Treat people fairly and with respect
Be open and honest with each other in a constructive way
Instill confidence that everyone will deliver on their commitments
Hold each other accountable for our actions
Listen to and consider the wisdom of the people at the table
Involve others to multiply our effectiveness and generate best outcomes
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job according to specific company requirements. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. JumpStart Inc. is an Equal Opportunity Employer and offers competitive salary & comprehensive benefits (medical, dental, vision, 401k, paid vacation).
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