Benefits Coordinator - CrossCountry Mortgage


The employee benefits coordinator position assists employees with benefits enrollment and questions, manages all insurance billing, maintains employee database and files, and assists with payroll processing.

Job Responsibilities:

  • Administer various employee benefits programs, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, 401(k), and wellness benefits.

  • Conduct benefits orientations and explain benefits self-enrollment system. 

  • Maintain employee benefits filing systems and ensure benefits changes are entered appropriately in payroll system for payroll deduction.

  • Assist employees with health, dental, life and other related benefit claims and questions.

  • Verify the calculation of the monthly premium statements for all group insurance policies and maintain statistical data relative to premiums, claims and costs. Resolve administrative problems with the carrier representatives.

  • Administer COBRA.

  • Review and respond to unemployment claims with appropriate documentation. Review monthly unemployment statements.

  • Coordinate workers' compensation claims with third-party administrator. Follow up on claims.

  • Assist HR manager in obtaining statistics and information in renewal process of any health, life and retirement plans that benefit the company.

  • Prepare and set up meetings designed to help employees obtain information and understand company benefits and other related incentive programs. Ensure distribution of required employee notices.

  • Prepare and maintain biweekly employee reports, new-hire and absentee reports. Maintain and update company organizational charts, phone directory and other requested reports as needed.

  • Assist HR manager in completing benefits reporting requirements.

  • Other duties as assigned.


  • Bachelor’s degree in human resources or related field.

  • 2-4 years of experience in benefits administration or related field.

  • Experience with Microsoft Office Suite.

  • Working knowledge of ADP preferred.

  • Understand methods, practices, terminology and procedures used in human resources and benefits administration.

  • Excellent customer service skills.

  • Work confidentially with discretion.

  • Read, interpret, apply and explain rules, regulations, policies and procedures.

  • Excellent verbal and written communication.

CrossCountry Mortgage, Inc. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, color, orientation, gender, age, national origin, veteran status, disability status or marital status. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, Inc. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit

To apply, please visit:

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