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Day 2: Communication

November 6, 11:30AM-5:00PM


Masterful Communications

Does your workplace have employees that hear but don’t listen or speak but don’t really say anything? Communication is more than learning how to listen or choose words wisely, and this is even truer in the workplace where ineffective communication or miscommunication can be costly. This program drills down to the root of interpersonal communication by giving participants an opportunity to learn about their own Social Style, which has been a keystone of impacting workplace performance since the 1960s. 

By the end of this session, you will be able to:

  • Identify the benefits of effective communication and the costs associated with miscommunication or non-communication.

  •  Understand and explain the four basic behavioral styles and the benefits and challenges of each.

  • Demonstrate positive non-verbal behaviors to reinforce the intent of verbal messages.

  • Learn the power of open ended questions to build relationships and effectively communicate.

  • Identify techniques for better listening skills when dealing with challenging speakers.

Time: 12:00PM-1:30PM

Speaker: Amy B. Shannon, President, Pinnacle Leadership Solutions


Building Your Personal Brand

In today’s competitive workplace, a personal brand matters more than ever before. It says a lot about you and, with the right strategy, can power job promotions and career transitions. The best personal brands are current, compelling, and memorable. How does yours measure up?

By the end of this session, you will be able to:

  • Define what a personal brand is

  • Create your personal brand

  • Understand the best ways to leverage your personal brand to transform your life and career.

Time: 1:40PM-3:10PM

Speaker: Ilana Isakov Katz, MBA, APR, Consultant, Winding River Consulting


Difficult Conversations & Creative Problem Solving

Presented by Kohrman, Jackson & Krantz, LLP

For most young professionals, addressing conflict, tension or uncomfortable subjects is challenging. However, difficult conversations occur on a regular basis, and without the right training and skills, they can quickly deteriorate and cause lasting damage to relationships in the workplace. This session will focus on recognizing when those scenarios are present, how to have those conversations and how to have a healthy dialog to take action.

By the end of this session, you will be able to:

  • Determine when a difficult conversation is needed

  • Understand the difficult conversation process for different scenarios (asking for a raise, promotion, flex-time, etc.; dealing with a toxic colleague, etc.)

  • Prepare for an upcoming difficult conversation

  • Increase your problem solving skills for an upcoming difficult conversation

Time: 3:30PM-5:00PM

Speaker: John D. Ramsey, Partner, Kohrman, Jackson & Krantz, LLP