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Difficult Conversations

  • Talent Launch 6161 Oak Tree Blvd Independence, OH 44131 (map)

Difficult Conversations


Katelyn Gainer, Marketing & Events Manager

Do you struggle with sharing opinions, feelings or ideas in the workplace or at home? This session will focus on recognizing when those scenarios are present, how to have those conversations and how to have a healthy dialog to take action.

What you will learn:

·         Assess your target audience and yourself

·         Recognize what is important to them (WIIFT)

·         Recognize what is in it for me(WIIFM)

·         Define what is a difficult conversation

·         Learn the three conversations

·         Understand how to decode messages

·         Develop a personal communication action plan

About Shirley Hunter


Shirley Hunter, Senior Consultant and Founder of Advent HR, and an affiliate of WeilandWorks consulting. Her varied background includes more than twenty years of experience working with and for financial, non-profit, healthcare, manufacturing, government, communications, and professional services sectors have provided her with a wide breadth of industry exposure, all of which allow her to deliver for each client’s distinctive needs. She is a subject matter expert in motivation, self-esteem, customer relations, change management, conflict management, communication skills, team building, mentoring, customer service, leadership, and emotional intelligence.

Shirley continues to strive for excellence and serves as a role model within her community. She is an active board member of the Cleveland Society for Human Resource Management Foundation (CSHRMF). Shirley is also a decorated United States Army Veteran. Her awards and decorations include the National Defense Service Medal, Good Conduct Medal (2nd Award), Army Achievement Medal (3rd Award) and Army Service Ribbon.

Shirley earned a Bachelors Degree in Business Administration with a concentration in Management & Labor Relations from Cleveland State University. She has earned the Senior Professional in Human Resources from the HR Certification Institute ( and Senior Certified Professional credential from SHRM ( 

Thank you to Shake Shack for providing this session’s lunch.


Cost: $30 includes lunch (scroll down for specific ticket)

Engage! Cleveland Employer Members: $25 with discount code

Companies purchasing 10 or more tickets can receive 10% savings, please email for discount code.


Earlier Event: November 5
Leadership Style Assessment
Later Event: November 5
Crafting a Real Work/Life Balance