10 Quotes About Communication to Elevate Your Career

By Kathie Zipp

Day 2 of Engage! Cleveland’s 2nd Annual Professional Development Week was all about communication and did not disappoint. In the spirit of today’s theme, here are ten notable quotes from each session that resonated with me.

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Session 1: Masterful Communications led by Amy Shannon, President of Pinnacle Leadership Solutions

“It is estimated that we misunderstand approximately 75% of the information that we take in on a daily basis. This misunderstanding can cause communication breakdown, which can be costly personally and professionally.” -Amy Shannon

“Body is the most dominant communication channel, followed by tone and then words.” -Amy Shannon

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Session 2: Building Your Personal Brand lead by Ilana Isakov Katz, a consultant at Winding River Consulting 

“Your brand is what other people say about you when you’re not in the room.”
-Jeff Bezos, Amazon founder

“Personal branding is becoming less of a competitive edge and more of a requirement for anyone looking to grow their business; get that dream job; or take their career to the next level.” -Entrepreneur.com

“Your digital profile can be just as important to recruiters as meeting you in person. Evolve your story and your profile. Be careful to protect your online reputation.” -Ilana Isakov Katz

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Session 3: Difficult Conversations/Creative Problem Solving lead by John Ramsey, Partner at Kohrman Jackson & Krantz LLP

“If you’re going to present a problem to your boss, know what’s going on, know the facts and consider possible solutions. Ideas. Ideas. Ideas! Creative problem solving is one of the most important things in most positions.” -John Ramsey

“No employee should ever feel harassed or discriminated against. If it’s happening to you, stand up for yourself.” -John Ramsey

“When negotiating compensation in a job interview, know your worth and explain how you can bring value to the company. Do you research, then don’t be afraid to ask for what’s fair.” -John Ramsey

“Always leave on good terms if you can. Do an exit interview. Employers can appreciate that conversation. If at all possible, leave a positive reference behind you.” -John Ramsey

“Know your truth. Don’t ever shy away from your life and work experiences. You learn a lot along the way. Be proud of every job you have and take something from each with you.” -John Ramsey


Engage! Cleveland’s 2nd Annual Professional Development Week consists of a series of sessions and workshops meant to help young professionals grow personally and professionally to prepare them for success. Day 1 of PD Week focused on leadership and Day 3’s focus is on career planning. Learn more about PD Week here.

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Kathie Zipp is a writer and producer for Flex Media, a video marketing company based in Cleveland. She has also served on Engage! Cleveland's leadership council for several years. Kathie is a lifelong Clevelander and loves the opportunity to continue learning about the city and its businesses and organizations, while making connections and helping companies grow along the way.

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